Privacy Policy
At NewTown Energy Heating + Cooling Inc., we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or schedule service
- Contact us via phone, email, or SMS
- Subscribe to our marketing communications
- Interact with our website
This information may include your name, address, email address, phone number, property details, and service history.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our HVAC services
- Respond to your inquiries and fulfill your requests
- Send administrative information, such as appointment confirmations
- Send marketing and promotional communications (with your consent)
- Improve our website and services
Marketing Consent and CASL
In compliance with Canada's Anti-Spam Legislation (CASL), we will only send you commercial electronic messages (such as promotional emails or SMS) if we have your express or implied consent. You may withdraw your consent at any time by using the "unsubscribe" link in our emails, replying "STOP" to our text messages, or contacting us directly.
SMS Communications & Mobile Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
Message frequency varies. Message and data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can manage your cookie preferences through our Cookie Banner. For more details, please review our Cookie Policy.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Data Security and Retention
We implement reasonable security measures to protect your personal information. We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
You have the right to access, correct, or request the deletion of your personal information. If you wish to exercise these rights, please contact us using the information below.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
NewTown Energy Heating + Cooling Inc.
Email: info@newtownenergy.ca
Phone: 647-787-4158